Implement your customer
service improvement action plans using our three phase approach:
1. Assess your customer service
2. Develop an action plan
3. Skill based training
and consulting to create a world class customer service organization.
Select one of our standard customer service training programs
or have our experts tailor a course to your specific needs.
The State of
California now requires employers of 50 or more (including temporary
service employees and independent contractors, in California,
or out of state), to provide supervisors with a minimum of two
hours sexual harassment training every two years.
more about this law and the training required be sure to read
HARASSMENT: IT'S THE LAW IN CALIFORNIA, a free,
informative article from the ACA Group.
the ACA Group to arrange for its special in-house training course
of Sexual Harassment in the Workplace
Group Provides The Courses You Need
The ACA Group has the courses you need to start you on your
Lean journey or dramatically improve your existing Lean implementation.
The ACA group can provide courses on: an Overview of Lean, Lean
People for a Lean Enterprise, Five S, Understanding Value, Value
Stream Mapping, Making Products Flow, Implementing Pull systems,
and Striving for Perfection.
to download our free do-it-yourself
Lean People Assessment tool.
consulting services in the areas of:
Group In House Training can be designed to focus on
the issues critical to your business.
Let the ACA Group
tie up all the major speaker pieces of your next Annual Meeting
or Conference. ACA speakers can enhance, entertain, train and
transform your audience. Topics include technical and "soft
skills" presentations for General Sessions, Executive Retreats,
Breakout Sessions or Emcee. Simply complete our contact page
and we will customize your presentation to fit your needs.
ARTICLES TO DOWNLOAD
ENSURING A SUCCESSFUL ERP IMPLEMENTATION - PART 1
LESSONS LEARNED: ERP FAILURE
SMOOTH SYSTEM IMPLEMENTATIONS BY MARKETING BENEFITS INTERNALLY
MRP/ERP EDUCATION - THE KEY TO SUCCESSFUL IMPLEMENTATION