Category: Organizational Development

LMA’s 2018 Advocate Award and Recognition

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On the 10 year anniversary of my business, I recognized 10 people for 10 years as LMA Advocates – people who have gone over and beyond, resulting in LMA Consulting’s growth and success.  I truly appreciate their support, expertise, ideas and feedback. I would not be here today without them – and certainly not leading a growing and leading edge consulting practice that partners with manufacturers and supply chain organizations to create BOLD customer promises and profits. Ever since my 10-year bash, I’ve recognized one person each year on the anniversary of LMA Consulting.  Recently, on my 13-year anniversary, I announced…
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The Talent Shortage – What to Do…

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In every conference and almost every conversation with a CEO or GM, the talent shortage arises. It is on our minds! At the E-Commerce and Logistics summit, it was a consistent theme from our panel “Freight, Frictions and the Future” and it arose with each keynote speaker (President of Package Operations for UPS, Director of Worldwide Public Relations for Amazon, and an SVP at Colliers International).     Several of the issues that arose in context of the summit include: Lack of drivers (and lack of understanding what drivers have to go through!) Lack of high-tech skills Lack of understanding the…
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Top Management’s Vision & Values – the Key to Successful Operations!

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What is the common denominator in successful companies? Top Management Vision & Values. Read more for an excellent example.
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The Value of Strategy Discussions in Fiji

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Strategy discussions with a global, growth-focused group of top-notch consultants in interesting locations helps to inspire powerful insights.
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5 Steps to Significant Process Improvement, A Case Study

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Over the last couple of months I’ve been working with a client on making significant improvements to their business operations. The 5 step approach we’ve been using can be instructive to others who want to improve their own business processes in a logical and methodical manner.
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Professionalism

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In a recent strategy meeting of our local APICS chapter, we stated our primary Mission as: “We Develop Professionals”. APICS is an international professional society that has become a recognized source for education and certification of Supply Chain and Operations Management professionals. As a chapter, we hold “professional development meetings”, provide “professional” training courses, seminars, and workshops, and offer “professional support” for our student chapter. Often we hear people say “he or she is a real professional”, but what does that really mean?
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The Secret to Successful System Implementations

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I’m in the middle of helping a client implement a companywide system and the challenges and issues we are facing in this effort remind me of the importance of the basics I’ve written about before. As I have said in earlier articles, large scale implementations are complex undertakings whose success is by no means ensured. Studies have shown implementations fail almost as often as they succeed. The secret of success is understanding that there are two major deliverables in every system implementation: Getting the solution ready for the business and Getting the business ready for the solution.
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Learning from the Pain: Gathering Lessons Learned after an ERP implementation

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Someone once said that ERP implementations, “are the corporate equivalent of a root canal.” That feels like a good analogy to me right now. No matter how well you plan and how well you execute that plan, there is always something that causes you pain, but we can reduce the pain by gathering lessons about what happened and applying them to the next implementation. Lots of people talk about gathering and applying lessons learned after a big event like a system implementation but very few do it in a way that is effective. I use a 3 step process to ensure that meaningful lessons are developed and applied.
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Start Process Improvement by Getting the Facts – A Case Study

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I am often called upon by clients to help them improve one or more of their business processes. Though the industries vary and the processes are different, when asked to help improve a process I always start in the same place. What are the facts; how do we get the facts? If you have processes that needs improving, I suggest you start by getting the facts. Understand what metrics are in place and what they are telling you. Use the facts to keep people aligned and motivated on the effort required to make improvements
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Risk in Global Supply Chain Is on the Rise

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According to the Chartered Institute of Procurement and Supply (CIPS) risk index, risk is the highest since 2013. It is easy to become complacent. Are you adding risk into your supply chain conversations and plans? The increase is driven by supply chain risk in Western and Central Europe, Eastern Europe, the Middle East, Latin America and Sub-Saharan Africa. Specifically: Western Europe – This trend is clearest in Western Europe, where risk rose to 2.63 in Q3 from 2.60 in the previous quarter. The uncertainty around the post-Brexit relationship between the UK and the European Union has had a negative impact on trade…
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