Category: Supply Chain Management

A Simple Follow-Up Increases Your Success by 20%…. Are You Doing It?

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I attended the Renaissance Executive Forums all-members meeting last week, and one of the keynote speakers was a consultant I know from my affiliation with a global consulting association. It’s a small world! His name is Alex Goldfayn, and he is the author of the Revenue Growth Habit. He is a successful consultant on, not surprisingly, increasing revenue, and I was especially intrigued by how easy he said success can be — it’s just whether we choose to follow the plan. One of his tips is simply to follow up. Somehow I don’t think we need to be a rocket scientist to…
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New Survey Says Manufacturing Key to American Prosperity

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According to a survey by Deloitte and The Manufacturing Institute, more than three quarters of Americans surveyed believe the U.S. should invest in the manufacturing industry. Nice to see what I see on a daily basis come to life and gain momentum! Specifically, more than 80% see manufacturing as vital to America’s livelihood, 76% believe the U.S. needs a more strategic approach to developing its manufacturing base and 90% believe manufacturing jobs will require a higher level of technical skill. Interestingly, the overall public ranked manufacturing 3rd, just after technology development centers and health care facilities, in terms of the…
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Are You Thinking About Cyber Security?

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Cyber security has taken over the news and trade magazines lately as risk levels are elevated and cyber crime is a real threat. Are you developing strategies to address cyber security concerns? It is no laughing matter as you listen to what could happen…. Tonight, we attended a ProVisors (group of trusted advisers) cocktail reception. In two hours, we ran into multiple people who talked about the relevance and risk associated with cyber security. If you aren’t thinking about these questions, you should sit up and pay attention: Does your company have the appropriate security and protocols in place to fend off hackers? If…
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Cyber Crime Is UP. Should We Be Concerned?

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I attended the DMA (Distribution Management Association) event earlier this week, and I heard a compelling speaker from the Los Angeles office of the FBI talk about cyber crime. It is simply a massive industry. In 2015, internet fraud led to a loss of $14.6 million per month. Talk about a massive amount of cyber crime, just in Los Angeles vs. bank robberies nationally in 2014 at $2.4 million per month. Are you protecting your business from Ransomware and BEC (business email compromise)? If not, I now am armed with several horrifying statistics to pass along. One tip to implement…
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Are You Investing in Service?

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Unanimously, since the recession, our clients have seen an increase in customer expectations. Excellent customer service has become expected. Instead, we must stand out from the crowd to keep the business. What must we do to maintain our preferential position in our customers’ eyes? A few questions to think about include the following: 1. Are you investing in customer service like you invest in people, systems and programs? How much do you put aside for this critical endeavor? 2. Who is responsible for customer service? Is it a Customer Service or Sales Manager? Why isn’t it a part of each person’s performance? Does the CEO consider himself/herself…
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Why Care About Rail?

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This past weekend, my APICS (premier association for supply chain and operations professionals) Inland Empire chapter had its spring executive panel and networking symposium on the topic of “Disruptive Innovations in Logistics”. We had an amazing panel of experts covering trucking, rail, import/ export, distribution and policy. It was clear that rail can have a profound impact on logistics, and there is much more involved in rail than obvious at first glance. For example, Union Pacific (represented on our panel) and BNSF are the two core freight rail lines supporting the U.S. There is an amazing amount of disruption and innovation going…
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Do You Have Empowered Teams?

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Lately, there has been a common theme at seemingly unrelated events — the importance of employee engagement and empowerment. Just in the last several weeks, it has come up at the Drucker Supply Chain Forum, the Harvey Mudd executive panel event, and at the CEO Summit. Do you have empowered teams? Or do you just think you do? In thinking about empowered teams, we can ask a few pointed questions: Do you communicate the importance of employees acting in the best interest of the customer? Do your teams understand what they are able to do to satisfy a customer? If an employee makes a decision…
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New York Times Bestseller “Contagious” & Relationships

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I attended a consulting convention last week in Chicago, and the theme of the week was the critical importance of relationships. Jonah Berger spoke about his book Contagious: Why Things Catch On. I thought a fascinating fact he talked about is that 91% of people buy (or business is gained) by word of mouth. Simply amazing! The same goes for almost anything — finding a job, getting a promotion, getting a project approved and so on. Have you thought about this? Also, I happened to see my best friend from grade school and junior high while in the Chicago area (prior to…
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Southern California Supply Chain Summit Touts Impressive Facts

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According to the Southern California Logistics & Supply Chain Summit featuring executives from Amazon, UPS, the California Trucking Association and more, supply chain has a dramatic impact on the Southern California economy and the world. For example, UPS is the 9th largest airline, has 100,000 trucks, and delivers a mind-boggling 19 million packages a day. Amazon has added 8 million square feet in California in the last 5 years, and every 1 million in square feet turns into 3 million square feet of supporting buildings. Amazon is investing in robotics, solar panels, drones and more. The LA and Long Beach…
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APICS-IE Spring Symposium Panel to Discuss Disruptive Innovations in Logistics

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The Inland Empire Chapter of APICS, the leading association for supply chain and operations professionals, will be hosting a meeting on global supply chain trends and strategies at its Disruptive Innovations in Logistics Spring Executive Panel & Networking Symposium on May 6, in Corona, CA. Expert panelists include Dr. Genevieve Giuliano, Director of the METRANS; Mark Hirzel, Customs Broker for A.N. Deringer, Inc.; Lupe Valdez, Director of Public Affairs for Union Pacific Railroad; Heidi Chance, Division Manager at Yamaha Motor Corporation, USA; and, Steven C. Finley, Vice President of Re-Transportation at Kuehne + Nagel Co. Attendees will gain insight into…
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