In addition to the classes listed here, ACA Group can also develop classes and training materials tailored to your specific needs. Many of our classes are also available in Spanish.
CUSTOMER SERVICE TRAINING
Customer Service , Telephone Courtesy and Negotiating Skills
How To Improve Customer Service
Supervisory Skills For Process Improvement & Customer Service
Process Improvement Techniques
Communication & Teamwork Skills For Process Improvement
Thriving In A Changing Environment
LEAN TRAINING
Introduction to Lean Manufacturing
Process Quality: Key to Success
Strategic Inventory Reduction
Continuous Process Improvement
Process Mapping, Statistical Process Control and Pareto Analysis
Team Building
People: Education and Communication
Performance Measurement
Communication and Teamwork Skills For Process Improvement
Analysis of Variation and Statistical Process Control
MRP/ERP/SUPPLY CHAIN MANAGEMENT
Inventory Management
Production Activity Control
Capacity Requirements Planning
Distribution Requirements Planning
Material Requirements Planning (MRP)
Selecting and Implementing an Enterprise Resources Planning (ERP) System
BUSINESS & MANAGEMENT
Prevention of Sexual Harassment in the Workplace
Activity Based Costing
Leadership, Strategic Planning and Organizational Change
Overcoming Resistance To Change
Skills for the Creative Workforce
Skills for the Self Directed Workforce
Train The Trainer
Project Management
[Doug Howardell, CPIM] [Andy Pattantyus] [Jim Strong, CPIM, CPM] [Kathleen Pennise] [Lisa Anderson] [Ellen Kane, CPIM] [Jim Twerdahl] [James Tarr, CPIM] [Steve Buchwald, CIRM,PMP] [Lee Schwartz]
The ACA Group 2120 Highland Oaks Drive Arcadia, CA 91006 PH: (626) 836-9261
© The ACA Group 2004
