Organizational Development Courses

Organizational Development Courses

  • How to Improve Customer Service

    Participants will be able to define a customer and differentiate between internal and external customers. They will be able to identify good customer service when they see it. They will understand the three areas of focus for customer service improvement. The students will be able to list, discuss and demonstrate the 10 dimensions of service quality.

  • Prevention of Sexual Harassment in the Workplace

    This course covers the material required to comply with California’s mandatory sexual harassment training requirement including the defeinition of sexual harassment, and the EEOC guidelines.

  • Thriving in a Changing Environment – Overcoming Resistance to Change

    This course will show participants how to understanding the nature of resistance, identify specific reactions to change and develop strategies to overcome resistance.

  • Train-The-Trainer, Presentation Skills

    Communication skills for training and presentations including: Training basics; how and why people learn, Planning objectives, organizing material, making the presentation, and Graphics and media selection.


Recent Posts Organizational Development

  • LMA’s 2018 Advocate Award and Recognition - On the 10 year anniversary of my business, I recognized 10 people for 10 years as LMA Advocates – people who have gone over and beyond, resulting in LMA Consulting’s growth and success.  I truly appreciate their support, expertise, ideas and feedback. I would not be here today without them – and certainly not leading
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  • 5 Steps to Significant Process Improvement, A Case Study - Over the last couple of months I've been working with a client on making significant improvements to their business operations. The 5 step approach we've been using can be instructive to others who want to improve their own business processes in a logical and methodical manner.

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