Organizational Development Courses

Organizational Development Courses

  • How to Improve Customer Service

    Participants will be able to define a customer and differentiate between internal and external customers. They will be able to identify good customer service when they see it. They will understand the three areas of focus for customer service improvement. The students will be able to list, discuss and demonstrate the 10 dimensions of service quality.

  • Prevention of Sexual Harassment in the Workplace

    This course covers the material required to comply with California’s mandatory sexual harassment training requirement including the defeinition of sexual harassment, and the EEOC guidelines.

  • Thriving in a Changing Environment – Overcoming Resistance to Change

    This course will show participants how to understanding the nature of resistance, identify specific reactions to change and develop strategies to overcome resistance.

  • Train-The-Trainer, Presentation Skills

    Communication skills for training and presentations including: Training basics; how and why people learn, Planning objectives, organizing material, making the presentation, and Graphics and media selection.


Recent Posts Organizational Development

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  • Why Marketing Shouldn’t be Overlooked with SIOP - I’ve been partnering with clients to design and implement SIOP (sales, inventory and operations planning) programs the last several years as I’ve found them to be a GREAT way to achieve several results simultaneously: 1) Support growth, 2) Improved service levels/quicker turnaround of deliveries (shorter lead times), 3) Improved margins and efficiencies, 4) Accelerated cash flow;
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  • Empower Your People to Grow - Businesses must capture opportunities rapidly to outpace their competition. Thus, it is even more important to be the best at identifying, prioritizing, and implementing opportunities which will deliver bottom line business results. The time to leapfrog your competition is now. Why is empowerment the key to success?  Empowered employees achieve substantial results which also tie
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