Organizational Development Courses
- How to Improve Customer Service
Participants will be able to define a customer and differentiate between internal and external customers. They will be able to identify good customer service when they see it. They will understand the three areas of focus for customer service improvement. The students will be able to list, discuss and demonstrate the 10 dimensions of service quality.
- Prevention of Sexual Harassment in the Workplace
This course covers the material required to comply with California’s mandatory sexual harassment training requirement including the defeinition of sexual harassment, and the EEOC guidelines.
- Thriving in a Changing Environment – Overcoming Resistance to Change
This course will show participants how to understanding the nature of resistance, identify specific reactions to change and develop strategies to overcome resistance.
- Train-The-Trainer, Presentation Skills
Communication skills for training and presentations including: Training basics; how and why people learn, Planning objectives, organizing material, making the presentation, and Graphics and media selection.
Recent Posts Organizational Development
- Professionalism - In a recent strategy meeting of our local APICS chapter, we stated our primary Mission as: “We Develop Professionals”. APICS is an international professional society that has become a recognized source for education and certification of Supply Chain and Operations Management professionals. As a chapter, we hold “professional development meetings”, provide “professional” training courses, seminars, and workshops, and offer “professional support” for our student chapter. Often we hear people say “he or she is a real professional”, but what does that really mean?
- The Secret to Successful System Implementations - I'm in the middle of helping a client implement a companywide system and the challenges and issues we are facing in this effort remind me of the importance of the basics I've written about before. As I have said in earlier articles, large scale implementations are complex undertakings whose success is by no means ensured. Studies have shown implementations fail almost as often as they succeed. The secret of success is understanding that there are two major deliverables in every system implementation: Getting the solution ready for the business and Getting the business ready for the solution.
- Learning from the Pain: Gathering Lessons Learned after an ERP implementation - Someone once said that ERP implementations, "are the corporate equivalent of a root canal." That feels like a good analogy to me right now. No matter how well you plan and how well you execute that plan, there is always something that causes you pain, but we can reduce the pain by gathering lessons about what happened and applying them to the next implementation. Lots of people talk about gathering and applying lessons learned after a big event like a system implementation but very few do it in a way that is effective. I use a 3 step process to ensure that meaningful lessons are developed and applied.
- Start Process Improvement by Getting the Facts – A Case Study - I am often called upon by clients to help them improve one or more of their business processes. Though the industries vary and the processes are different, when asked to help improve a process I always start in the same place. What are the facts; how do we get the facts? If you have processes that needs improving, I suggest you start by getting the facts. Understand what metrics are in place and what they are telling you. Use the facts to keep people aligned and motivated on the effort required to make improvements
- Risk in Global Supply Chain Is on the Rise - According to the Chartered Institute of Procurement and Supply (CIPS) risk index, risk is the highest since 2013. It is easy to become complacent. Are you adding risk into your supply chain conversations and plans? The increase is driven by supply chain risk in Western and Central Europe, Eastern Europe, the Middle East, Latin America and