free tips, advice, information and articles on customer service,
systems, business management and a wealth of other topics that
will help you improve your bottom line.
address is for ACA distribution only. It will not
be made available to any outside groups or organizations.
on the Training Program Name for a one page description.
of Sexual Harassment in the Workplace
course gives employees and supervisory personnel the legal definitions
of sexual harassment in the workplace, a summary of EEOC guidelines,
the basics of setting up organizational policies, training programs
and audits to help prevent sexual harassment, and provides a guide
to handling sexual harassment complaints leading to resolution.
The emphasis is on maintaining a positive work environment.
course is designed to introduce both financial and operations
managers to Activity Based Costing. The seminar reviews principals
of traditional costing methodologies, discusses their shortcomings
and develops several models that can improve product cost information.
Service , Telephone Courtesy and Negotiating Skills
will be able to effectively use the telephone for both customer
service and sales opportunities. They will also develop abilities
of exploring interests, and creating options for mutual gain negotiations.
will be able to use effective time management and allocation of
resources, and develop abilities to optimize employeeperformance.
Strategic Planning and Organizational Change
will be able to select, prioritize and execute unique combinations
of strategies to lead their organizations to successful business
Resistance To Change
the nature of resistance, identifying reactions to change and
applying the tools to overcome fear.
for the Creative Workforce
course is designed for employees from all types of organizations.
The skills learned apply to business owners, company executives,
middle managers, administrative personnel, and employees of manufacturing
and service organizations. This course will benefit anyone who
must design new or improve existing products, improve business
processes, make decision in a complex situation or solve problems.
for the Self Directed Workforce
course will benefit anyone who must make decisions about what
to work on and how to execute their daily
course gives people the abilities to prepare and present reports,
or technical material for the purpose of training other employees,
or making presentations to external customers
course is designed for project managers, project staff members,
project engineers, and personnel who are assigned to projects
from all types of organizations, profit or non-profit, public
or private, service or manufacturing.
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