Archives

Cycle Counting Remains Core to Success

By
I’ve started working with one of my clients on a cycle count program, and so I’m reminded of the critical importance of this supply chain fundamental. If you cannot find the right inventory in the right place at the right time, your customer will be negatively affected. This should be a sufficient reason to pay attention if you’d like to grow – or even maintain your customer base; however, it will also impact your profitability and cash flow if you need additional incentive. Cycle counting is a measurement process; however, cycle counting alone will do NOTHING to fix your inventory…
View Article




Leaders Must Be Strong!

By
I started writing this about supply chain strategy, and I might go back to that topic next week as I was preparing to teach an APICS CSCP (certified supply chain professional) class tomorrow; however, I was diverted on a conference call that compelled me to change my topic to leadership. There is ZERO doubt in my mind that strong leaders will prevail in the worst of conditions whereas weak leaders can cause even the BEST people to fail. Leaders must be willing to confront problems and address reality. It is easy-sounding until you have an issue arise. This has occurred several times this…
View Article




Customer Collaboration on Orders = RESULTS

By
Customer collaboration has become cornerstone to success in today’s supply chain driven world. We are all part of a supply chain, and so we must look for ways to thrive within our supply chains. Undoubtedly, those who collaborate with their supply chain partners will succeed whereas the rest will struggle. One simple yet impactful way to collaborate is with orders. This concept is sometimes called consumption based ordering, sometimes VMI (vendor managed inventory), sometimes auto replenishment and the list goes on of possible names for order collaboration. The point is that it is a process where the supplier places orders…
View Article




The Value of Execution

By
I’ve asked my consulting clients how my value has most helped in driving bottom line results. They responded by saying the following: 1) Helping to select a few critical strategic focus areas that would deliver results in terms of growth or improving business performance. 2) Partnering with them to “make it happen”. Undoubtedly, it boils down to execution. Those clients who are able to execute strategies and plans are those who are the most successful. For example, I’ve seen clients grow the business against all odds and improve profitability with a focus on execution. Yet, I’ve also seen the reverse…
View Article




Innovation is a Must for Project Success

By
In today’s new normal business environment, innovation is a must for project success! Often, I hear my clients think “I’ve designed this project for success; now I’ll hand it over to the worker bees to execute”; however, this approach is no longer enough. No wonder we have so many unfinished projects and disheartened project team members scattered throughout my clients! Instead, we must create a culture of innovation to ensure project success. We must find a way for execution and innovation to live hand-in-hand in business, from the executive suites to the shift workers on the production floor. Certainly one…
View Article




Looking for Opportunities for the New Year

By
It seems like a good idea to look for opportunities to grow your business, elevate your business performance and/or dramatically increase the value of your business, right? Of course! Yet the question remains: How? I’ve found that identifying opportunities can be quite simple yet is rarely done. It requires a few key traits: 1) The power of observation – do you notice what is going on around you? Do you notice changes?  Are your employees moping around one minute and energetic again the next week?  What changed?   2) The right priorities – you are most likely working hard, but are…
View Article




The Value of Relationships

By
On the 6th day of 2015, I’m reminded of the power of relationships. I just finished a lunch with a wonderful, 20-year friend and former colleague, and this topic is top of mind. What could be more important in our personal and business lives? The holidays tend to bring this topic up as we get together with long-lost relatives (or celebrate remotely with them via Facebook, the phone or with tools like Skype), family, friends and colleagues. Actually those who have worked this week might have strengthened relationships with co-workers as there are typically so few people working that it…
View Article




Jump Start the New Year

By
Often, the holiday aftermath can linger on into January; thus providing a slow start to the year. Instead, those companies who thrive will ensure success by kick starting the New Year with power. Since customers are demanding elevated service levels and quicker deliveries, we must rise to the challenge – or accept the likely alternative of lost business. In my experience as a business consultant who works across multiple industries, geographies and company sizes, I’ve found that executives base a considerable amount of their profit plans on achieving project results. Thus, why leave it to chance? Instead kick off the…
View Article




Customer Service…the Art of Success

By
There have been a few times in the last day where I’m reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care about their customers and explores for areas of common interest. For example, I helped my aunt buy a new car today. She had several specific requirements in addition to a specific car (Mazda 3) such as no interest for 3-5 years, no extras, a low price (which she determined could be found on truecar.com – not that she…
View Article