Archives

The Value of Clear Communication

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In the last two days, several of my clients have experienced the havoc created with miscommunication or just the lack of crystal clear communication. And, this is to say nothing about the fact that 80%+ of potential clients talk about symptoms of this same issue. Why is it so hard? As a former VP of Operations and Supply Chain, I can attest to the fact that consistent, clear communication is actually much harder than it sounds like it should be! It boils down to a few simple facts: 1) Things change (and we all have our own perceptions). 2) The game of…
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LMA Consulting Group’s Lisa Anderson Reaches Publishing Milestones

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Claremont, Calif., August 30, 2016 — LMA Consulting Group’s Lisa Anderson, a sought after manufacturing, distribution and supply chain consultant, speaker and writer who works with manufacturers and distributors in aerospace, building products and food to make and keep bold customer promises by empowering people with profit-driven strategies has completed major publishing milestones by reaching the 125th issue of her Profit through PeopleSM Newsletter and 100th edition of “I’ve Been Thinking” weekly tips publication. Complimentary to subscribers, both publications offer insights, ideas and expertise on trends including ERP, SIOP, The Amazon Effect and The Skills Gap. “I enjoy sharing these…
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Leaders and “They”

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80% of leaders are not living up to the task! We come across hundreds of leaders every year – at our clients, non-profit work and while connecting with former colleagues and key contacts. It is unimaginable how many weak leaders there are out there! If you have some of the stronger ones, HANG ON tight! The amount of wishy-washy leaders is simply mind-boggling. How can we get a grasp on this BIG problem rapidly? Start by taking a step back and think about “they”. When you catch yourself saying, “They won’t let me” or “They want xyz”, think about they.…
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Big Customer Promises

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Last week, I met with my marketing team on several topics. One of the key areas, stemming from the strategy session with my international advisory board in Sydney is “what is my unique differentiation and value proposition”. I have always been passionate about providing exceptional service which ONLY can occur if you have empowered and engaged employees. Thus, we decided upon “I work with manufacturers and distributors (with deep expertise in aerospace, building products and food industries) to make and KEEP bold customer promises by empowering people with profit-driven strategies. From my point-of-view, the promises and profit have to go…
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Congratulations to Kash Gokli – 2016 LMA Advocate

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We are thrilled to announce that Kash Gokli, professor of manufacturing and engineering management, and the Director of Engineering Clinic in the Harvey Mudd College Department of Engineering, has been recognized with the 2016 LMA Advocate Award! We would not be successful if it wasn’t for the support and expertise of our LMA Advocates. These folks have gone over and beyond and contributed significantly to LMA Consulting’s success — and, more importantly the significant positive impact we’ve been able to make with our clients. Kash and I have partnered together over the last few years to create and host the Harvey Mudd…
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Optimizing ERP at a Global Company – Challenges for Project Managers

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This article shares some of the challenges project managers face on global ERP projects. Anticipating these challenges ahead of time can help ensure your project’s success. These challenges fall into two broad categories: the challenges that come with a global ERP system and the challenges that come with a global workforce.
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Project Success Is All About the People

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In reviewing project successes and failures, it turns out that project success has little to do with the technical aspect of projects. Instead, it is all about the people. Within the last year, we’ve been called by clients struggling with issues ranging from poor delivery performance to sagging margins, while other clients want to ensure they are prepared for strong revenue growth. Every one of these clients required some sort of project to deliver the intended results – growth, profits, margins, cash flow, and efficiencies. Company sizes ranged from $7 million to $50 million to $250 million dollar facilities of…
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The Largest Newspaper Operations in the U.S. – The L.A. Times

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  Last week, I went on a fascinating tour of the L.A. Times operations. It was quite impressive — and massive. Did you know the L.A. Times has the largest operation in the U.S.? They print for the Wall Street Journal, USA Today and others in addition to the L.A. Times.     The equipment and automation was simply amazing. Obviously the L.A. Times knows how to run operations — and specializes. That’s why they distribute much more than the L.A. Times. Do you know your area of expertise? How do you leverage it? One tip to implement this week: I…
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Inventory Accuracy Pitfalls

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Why do so many companies run into issues with inventory accuracy?  After working on hundreds of projects with companies spanning many industries such as aerospace, building products and food, I’ve found these pitfalls are the most common: Transaction timing issues – although they might perform system transactions, they are not completed on a timely basis. Thus, the system gets all mixed up – with the best case scenario. Transaction quantity issues – who hasn’t had fat fingers and keyed in 10000 instead of 1000? I’d be hard pressed to think of a client who hasn’t experienced that issue. In addition,…
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Staples & the Power of Customer Service

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When I’ve needed customer service the most, Staples has been there! A while back, my house burned down. When that happened, the manager of the local Staples went WAY out of her way to help dig up old invoices to assist with the arduous accounting process. However, the reason I’m thinking about Staples now is because they came to my rescue again. Last weekend, I attended the APICS district meeting in Newport Beach. After Friday’s Presidents meeting, I went to dinner with two colleagues. I left my laptop sitting on the desk in the hotel, knowing I had to write a proposal…
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