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San Antonio’s Riverwalk and Creating a “Destination”

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Wouldn’t you like your customers to consider your company, your Customer Service team or your service a compelling “destination”?  
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APICS Inland Empire Announces Panel for November 4 Fall Symposium

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APICS Inland Empire Announces Panel for November 4 Fall Symposium Panel Addresses Technology for Supply Chain Success    CLAREMONT, CA – October 19, 2017  APICS Inland Empire Chapter (APICS-IE), the leading association for supply chain and operations professionals, is proud to announce the Expert Panel assembled for the November 4, 2017 Symposium: “Leveraging Technologies for Supply Chain Success”.  “Technology affects all aspects of the Supply Chain from the movement and tracking of raw materials to forecasting and scheduling and the jaw-dropping autonomy of machines and transportation” notes Lisa Anderson, APICS-IE Chapter Leader and President of LMA Consulting Group. The topic…
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Robots, IoT, AI, Autonomous Vehicles and More – Update From APICS 2017

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I’ve been attending APICS 2017 in San Antonio, and there is LOT of talk about the digital transformation of the end-to-end supply chain. I listened to executives from J&J, Cisco, Microsoft, Whole Foods, Caterpillar, and innovative high-tech, rapidly growing companies, and the consensus is: Pay attention to technology. There is an opportunity to learn about the latest technologies such as robots, IoT, artificial intelligence, autonomous vehicles, blockchain and more at APICS Inland Empire‘s executive panel and networking symposium on “Leveraging Technology for Supply Chain Success“. More important than understanding these cutting edge technologies, is thinking about how to apply them…
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APICS Inland Empire Announces Fall Symposium on November 4

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APICS Inland Empire Announces Fall Symposium on November 4 “Leveraging Technology for Supply Chain Success” Offers Practical Insights  CLAREMONT, CA – October 13, 2017  APICS Inland Empire Chapter (APICS-IE), the leading association for supply chain and operations professionals, is proud to announce the Fall 2017 Networking Symposium and Expert Panel focusing on: “Leveraging Technologies for Supply Chain Success”. The event will be held on November 4, 2017 in Corona, California.  This event marks the fifth year that APICS-IE convenes a Fall conference and expert panel to share insights on global supply chain trends and strategies. In addition to insightful take-aways,…
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My Late Aunt Marge & the Art of Conversation

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Last week, my Aunt Marge passed away, one month shy of her 96th birthday. My dad, brother and I went to surprise her for her 90th birthday. She was so very excited to see my dad. Aunt Marge had a gift for the art of conversation and could make mundane topics seem compelling. I remember visiting my aunt and uncle over the years, and my mom was typically deep in conversation with my aunt about all sorts of family members and whatever else was going on. Since I was the only girl, I could sit and participate with them sometimes…
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What Do Sears and Amazon Have in Common?

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Thanks to my client Dan Vest, I read a fascinating article about Sears and Amazon. Who knew Sears and Amazon had so much in common? Pretty startling! The Reader’s Digest version is as follows: Sears was the former Amazon about 100 years ago, growing 50-fold within a decade with its world-famous catalog and then transforming from a mailing company to a brick-and-mortar giant. They were the everything store with an uncanny feel for consumer demand. Sound familiar? So what might we learn from history and paying attention to trends? What Should We Consider and/or What Impacts Could Arise? Perhaps Sears…
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I’ve Been Thinking about Competition – Or Are They?

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Last week, Kash Gokli (Professor of Manufacturing Practice and Director of the Engineering Clinic at Harvey Mudd) and I led our most recent Harvey Mudd Executive Roundtable on the topic of competition. We created these roundtables to bring Southern California executives together to network and discuss timely topics for organization success. We had a fascinating discussion about two general themes: How to develop a strategy to make you stand out from the crowd so you have no competition AND how to collaborate with your competition for win-win success. In today’s Amazon-impacted, competitive world, it is wise to be thinking about…
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What is Walmart Doing?

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I sat on a panel of experts for Mobility 21’s annual conference titled “Speed to Delivery: Good’s Movement’s High-Tech Future“. It was a fascinating meeting and panel discussion due to the amazing amount of technology being discussed to address the future of transportation. One of the panelists was the Senior Director of Sustainability for Walmart. Walmart has come up in several circles lately. One of our clients supports Walmart’s stores, and so we learned quite a lot about their fulfillment processes, demand planning practices and, of course, their new OTIF (on-time-in-full) metrics. We also discussed Walmart service with a 3PL partner, and, of…
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Which Business Best Practices Do Top Notch Trusted Advisors See?

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In my ProVisors ODAM (Ontario-hosted Distributors and Manufacturers group – don’t you love the play on words?) meeting this month, we discussed business best practices we’ve seen with our manufacturing and distribution clients. It was a fascinating discussion as our group is diverse and consists of the most respected attorneys, CPAs, commercial insurance, business financial advisers, and consultants from around Southern California. Yet, we agreed rather quickly on core best practices. Thanks to Ron Penland for making the meetings engaging and trend-worthy. Here are some of the top themes surrounding best practices: Start by understanding financial statements and cost –…
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Are You Reshoring?

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My APICS Inland Empire Chapter hosted a program on “Changing Trade Policies and its Effect on Reshoring” with Michele Nash-Hoff, author of “Rebuild Manufacturing – the key to American Prosperity”. And, interestingly, the Institute of Management Accountants (IMA) Orange County chose “Onshoring Profits: Manufacturing is Not Dead Yet” from a long list of topics and asked that I speak on its impact. Thus, it seems only appropriate to discuss a few common themes: U.S. firms are leaving China as conditions worsen. Actually, 25% of U.S. companies active in China have moved some operations out of the country.  38% relocated to North…
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