Category: Enterprise Resource Planning

Executive Summaries on Enterprise Apps© Number 5: ERP Can Improve Customer Service

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Modern Enterprise Resource Planning (ERP) systems are designed to help improve customer service. Customer service is a lot more than how you treat your customers at the point of sale. Customer service is also delivering a quality product, at a fair price and delivering it when it is promised. Those are the areas where ERP shines.
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The System Design Will Make or Break ERP

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As several of my clients are building their systems infrastructure to better support their aggressive growth, it just so happens I’ve spent quite a bit of time thinking about design lately. Design will make or break your ERP success. Today’s systems have come a long way — they have a more simplified “front” with extreme complexity and flexibility built in behind the scenes. Thus, it is important to start with the optimal design in order to avoid serious complications down-the-line. System design is similar in concept to the foundation of the house. If it isn’t solid, no matter how pretty the…
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Executive Summaries on Enterprise Apps© Number 8: Improving ERP Utilization

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A client recently contacted us at the ACA Group because they were not getting the results they had hoped for when they implemented a new enterprise wide Enterprise Resource Planning system. How we helped them makes a good case study on how to improve ERP utilization that can be applied to any organization that is not getting the results they want from their systems or processes.
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Executive Summaries on Enterprise Apps© Number 6: Managing Differently After Implementing ERP

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What do you, yes you, the senior executives of the company do differently the day after your new ERP is up and running? The correct answer is everything, but we’ll focus on three specific items. Organizational Design Process Design Business Metrics
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Executive Summaries on Enterprise Apps© Number 7: How to measure the performance of your ERP System

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You went through all the effort and expense of implementing a new ERP system, so how is it working out? Do you have a way of measuring how well it’s being used? The best way to measure ERP performances is a dollarized measure of planned orders and exception messages that are not being worked.
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Executive Summaries on Enterprise Apps© Number 4: Four Steps for a Successful ERP Implementation

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Experienced executives know an ERP implementation is a complex undertaking whose success is by no means assured. Studies have shown that it is an endeavor that fails almost as often as it succeeds. Talk to any executive who has been through an implementation and they will be sure to have war stories to share . Companies spend up to six percent of one year’s gross revenue on an implementation – an investment too large to be wasted in a failure. The only way to ensure successful ERP implementation is to follow these four steps: Define success Plan for success Execute…
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Executive Summaries on Enterprise Apps© Number 2: Three reasons to implement a new ERP system

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A new Enterprise Requirements Planning (ERP) system can be an expensive and risky undertaking. I advise my executive clients that the decision to replace the existing system or to implement their first ERP system should be driven by one or more of the following three Decision Drivers. To improve profitability and cash flow To solve problems with existing systems To improve operations
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Types of Capacity

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Capacity is a critical element for any business – and especially those interested in growth! A good place to start is to understand your capacity, which can mean different things to different people. The traditional definition relates to the total output you can expect from a machine, group of machines or facility. I view capacity as all of the following: 1. Machine – if your machines were running 24/7, what is the output you would expect? 2. Machine staffing – given your staffing levels, what is the output of your machines? 3. People – what resources and skills do you have…
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Executive Summaries on Enterprise Apps© Number 3: The Executive’s Three Roles in Successful ERP Implementation

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One of the most critical success factors for an ERP system implementation is an engaged and committed executive sponsor. The executive sponsor has at least three critical roles: Defines the vision and provides active sponsorship Selects and supports the team Endorses the team’s decisions and makes timely decisions
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Leverage Systems for Growth

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Lately I’ve been talking with many clients and potential clients who are interested in growth. Although rapid growth is exciting, it can also be one of the most challenging to navigate. Systems can provide the perfect tool to leverage for success – whether your company is small or big. Even the strongest of my clients are deterred with rapid growth. In many cases, the client is still relatively small and concerned with cash flow yet they are starting to experience “big company” problems. For example, customers do not care what you have to do to service them. They expect you’ll have what they…
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