Category: Enterprise Resource Planning

MRP/ERP Education – The key to Successful Implementation

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One major key to success in implementing an MRP/ERP system is education of its users early in the implementation process. Software training is not enough. All users of the system must have a good understanding of how and why the system works and be able to recognize the effect that their actions have on others using the system. To be most effective MRP/ERP education should be, a) done early in the implementation process, b) generic, not software based, c) all inclusive, starting with top management, d) must be ongoing. Early Education Often, in talking with users of new MRP/ERP systems…
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Overcoming People’s Fear of Change

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Introduction Implementing change in an organization, any organization, is a challenge. Challenge must be taken here to be an understatement. It’s an undertaking that fails more than it succeeds. The difficulty comes from two areas. The attempt to design a process that is better than the existing process, and the attempt to get people to accept and embrace the new process. Anybody who has attempted to implement significant change will tell you the latter, getting people to change, is the more difficult of the two. Conventional wisdom says people fear change. That is not true. Most people like variety in…
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Ensuring a Successful ERP Implementation – Part 1

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An ERP implementation is a complex undertaking whose success is by no means ensured. Studies have shown that it is an endeavor that fails almost as often as it succeeds, but it is critical to the business that the implementation does succeed. Companies spend up to six percent of one year’s gross revenue on an implementation – an investment too large to be wasted in a failure. The only way to ensure successful ERP implementation is to define success, plan for success, execute for success and manage for success. Part one of this article will address defining and planning for…
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Driving a Winning Culture

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In my 20 years of experience in working with multiple companies across multiple industries and globally, there is a lot of talk about culture; however, little to no impact – bottom line results. On the other hand, I’ve seen companies with an existing, winning culture and I’ve also seen one built – both types of situations drove bottom line results. The distinction between the so-so (and ugly) cultures and the winning culture is perseverance of implementing and maintaining the core elements of culture. The reason the ‘talk’ rarely turns into a winning culture is that it isn’t backed by solid…
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ERP Can Improve Customer Service

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Customer service is more than how you treat the customer in direct interactions at the point of sale. Customer service is also delivering a quality product, at a fair price and delivering it when it is promised. Modern Enterprise Resource Planning (ERP) systems are designed to help improve customer service in those key areas. There are many ERP systems on the market today. Some are designed to be used by Fortune 500 multi-nationals and some are designed to be used by small specialty manufacturing companies. What all the best ERP systems have in common, no matter where they fall along…
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Smooth System Implementations by Marketing Benefits Internally

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The benefits of ERP systems are typically pretty well known to purchasing, inventory control and manufacturing people. To others throughout the organization, however, they are often not understood or misunderstood. To get the full benefits of an ERP system integration or upgrade, it is really important to communicate the benefits to all departments. The sales manager at a client recently said, “Instead of spending all of this money on a new system, I don’t know why we just don’t fix what we have. It worked well enough in the past. I’ll bet in the transition everything will get screwed up…
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Speak with Facts and Data

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Facts and data are the universal language of business. Whether you’re talking to customers, senior management or your peers, everyone understands the language of facts and data. This language should be used to make every business decision. The big decisions, like whether or not to launch a new product, or enter a new market, should be based on the data. The little decisions like what the production line should be running today should be based on the facts not gut feel, intuition, or personal preference. To speak any language you must know the words and you must be able to…
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