Organizational Development Courses

Organizational Development Courses

  • How to Improve Customer Service

    Participants will be able to define a customer and differentiate between internal and external customers. They will be able to identify good customer service when they see it. They will understand the three areas of focus for customer service improvement. The students will be able to list, discuss and demonstrate the 10 dimensions of service quality.

  • Prevention of Sexual Harassment in the Workplace

    This course covers the material required to comply with California’s mandatory sexual harassment training requirement including the defeinition of sexual harassment, and the EEOC guidelines.

  • Thriving in a Changing Environment – Overcoming Resistance to Change

    This course will show participants how to understanding the nature of resistance, identify specific reactions to change and develop strategies to overcome resistance.

  • Train-The-Trainer, Presentation Skills

    Communication skills for training and presentations including: Training basics; how and why people learn, Planning objectives, organizing material, making the presentation, and Graphics and media selection.


Recent Posts Organizational Development

  • The Talent Shortage – What to Do… - In every conference and almost every conversation with a CEO or GM, the talent shortage arises. It is on our minds! At the E-Commerce and Logistics summit, it was a consistent theme from our panel “Freight, Frictions and the Future” and it arose with each keynote speaker (President of Package Operations for UPS, Director of
    View Article
  • Top Management’s Vision & Values – the Key to Successful Operations! - What is the common denominator in successful companies? Top Management Vision & Values. Read more for an excellent example.
  • The Value of Strategy Discussions in Fiji - Strategy discussions with a global, growth-focused group of top-notch consultants in interesting locations helps to inspire powerful insights.
  • 5 Steps to Significant Process Improvement, A Case Study - Over the last couple of months I've been working with a client on making significant improvements to their business operations. The 5 step approach we've been using can be instructive to others who want to improve their own business processes in a logical and methodical manner.
  • Professionalism - In a recent strategy meeting of our local APICS chapter, we stated our primary Mission as: “We Develop Professionals”. APICS is an international professional society that has become a recognized source for education and certification of Supply Chain and Operations Management professionals. As a chapter, we hold “professional development meetings”, provide “professional” training courses, seminars, and workshops, and offer “professional support” for our student chapter. Often we hear people say “he or she is a real professional”, but what does that really mean?

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