Tag Archive: Amazon effect

What Do Sears and Amazon Have in Common?

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Thanks to my client Dan Vest, I read a fascinating article about Sears and Amazon. Who knew Sears and Amazon had so much in common? Pretty startling! The Reader’s Digest version is as follows: Sears was the former Amazon about 100 years ago, growing 50-fold within a decade with its world-famous catalog and then transforming from a mailing company to a brick-and-mortar giant. They were the everything store with an uncanny feel for consumer demand. Sound familiar? So what might we learn from history and paying attention to trends? What Should We Consider and/or What Impacts Could Arise? Perhaps Sears…
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Amazon and Whole Foods

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Amazon hit the news big time with the purchase of Whole Foods. It even got my mom’s attention, and she asked the store manager if they would continue to exist. He assured her that they planned to stay. It just so happens that I spoke on the Amazon Effect at the Future Ports Annual Conference and at an IOT (internet of things)/ Supply Chain Data event almost immediately after the announcement. We had some fascinating discussions at the IOT event about Amazon and their strategy and impacts. Certainly this move will shake up traditional retail grocery stores! Are you thinking…
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70% of Manufacturing Execs Say Near-Sourcing Will Increase

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Lisa Anderson MBA, CSCP, president of LMA Consulting Group, conducted a proprietary research study to better understand outsourcing, near-sourcing and insourcing trends for U. S.-based manufacturers. Pending further analysis, Anderson reports on a preliminary finding that shows that 70% of responding executives expect near-sourcing to increase within the next five years. Survey data was collected from August to October 2016, and the U. S. presidential election may have an impact on this trend toward near-sourcing. “I’ve seen that manufacturers were already considering insourcing to the U.S. and near-sourcing options to Mexico and other closely located countries because of the Amazon effect – the need…
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Lisa Anderson Selected as Toyota Women in Supply Chain Mentor

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Lisa Anderson MBA, CSCP, president of LMA Consulting Group, was selected to participate in The Toyota Women in Supply Chain Mentoring Program sponsored by the Toyota Foundation and The Peter F. Drucker Center for Supply Chain & Logistics, Claremont Colleges. Anderson, a sought after speaker on supply chain, customer service, skills gap, ERP, SIOP, and the Amazon Effect and its impact on business operations of manufacturers and distributors, will mentor a student and help her be ‘economy-ready,’ understanding the people, process, strategy, structure and technology involved in Global Supply Chain Operations. Anderson is board approved in supply chain strategy, an…
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It’s Not What You Know; It’s Who You Know

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As I was debating about what to write about this week, two colleagues walked into my client’s office for help in resolving an issue. Upon leaving, one said “It’s not what you know; it’s who you know”. I thought this phrase rang true. Clearly, you have to be competent. However, assuming this basic, success hinges on “who you know”. In my client’s case, he was able to listen to his colleagues and provide direction in 5 minutes whereas it could have taken them hours to resolve on their own. Time is of the essence in today’s marketplace – the Amazon…
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The High Value of Speed

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I was meeting with a client who is in the midst of implementing an ERP system this morning, and our conversation centered around the need for speed — keeping the momentum going, not wasting time in what could seem like unnecessary meetings and conversations, etc. With that said, it is very easy to run straight into a brick wall by not fulling understanding the details behind an ERP design and implementation. Thus, the key is to go fast while monitoring key check points along the way so you aren’t racing down the wrong freeway passing everyone along the way. You’ll get to the…
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Slashing Lead Times to Counter the ‘Amazon Effect’

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  My recent research report on the Amazon effect says that 67% of manufacturers and distributors feel customer service gaps when compared to Amazon-like offerings. One of those key areas is lead time. When looking across my clients, which resemble a well-diversified portfolio of manufacturing and distribution companies, customers are demanding a 20% decrease in lead time at minimum with expectations up to 50% reduction on average.   Time is one thing no one has! A few of my most successful and rapidly growing clients pride themselves on a 24-48 hour turnaround and prioritize their people, processes, systems, inventory strategy…
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Is Customer Service Pivotal for Project Success?

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In today’s new normal business environment, customer service is pivotal in project management ONLY if you want to ensure success. According to my firm’s recent research report, Amazon Effect, which covered the role of customer service for manufacturers and distributors, 67% feel customer service gaps vs. Amazon-like offerings. Technical skills alone will no longer be sufficient; project managers must create an environment of customer service to accelerate results. For example, one of my clients has several projects going at the same time. One of them is crucial to bring staffing to the levels required to meet customer orders. They have…
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Leverage Supply Chain Trends for Success

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As the year starts up, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention to trends and find opportunities to leverage them often surpass their competition. I’m working with a diverse portfolio of manufacturers and distributors ranging from $6 million dollar, family-owned businesses to $100 million dollar facilities of multi-billion dollar, global companies.  When I see trends that cross company-size, geography, position, etc., I take note.  If you can apply the “right” best practice to the “right” situation at the “right” time with the “right” people, you can dramatically increase…
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What can we learn from Amazon with service?

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Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service!  Who thought Sunday deliveries would be possible?  Same-day deliveries are becoming commonplace.  Immediate downloads of a huge selection of Kindle books is expected.  Drones are a discussion point. What can we learn from Amazon when it comes to customer service?  A few tips pop to mind: – Speed rules: If you aren’t decreasing your lead times, you’ll be passed up by the competition.  Immediate deliveries are not just increasing with Amazon.  Just ask your customers. – Customer experience: Good is no longer enough! …
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