Tag Archive: Amazon effect

The Amazon Effect: Create a Customer Service Edge

There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! Although we’ve emerged from the recession and are typically profitable, growth is still a challenge. As baby boomers retire, there is less consumption, and with less consumption, demand is stagnated. Not only is growth harder to come by but service expectations are elevated due to the Amazon effect. Mega-distributors like Amazon have had a significant effect – consumers certainly expect rapid delivery, Sunday deliveries etc. Even manufacturers and distributors are seeing…
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