Tag Archive: business intelligence

Technology – Should We Take It or Leave It?

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Technology is a hot topic. Artificial intelligence. Autonomous vehicles. 3D printers and additive manufacturing. Business intelligence. We can’t stop talking about it. Many times, these topics are somewhat like fads. Even though there are benefits, we can get carried away and not even pay attention to whether we are gaining value. Thus, we should take a step back and ask a few questions: 1. Do we need the technology or is it just cool? 2. What value does the technology provide? Does it yield a return on investment? What is that return on investment? 3. What is most valued by…
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What’s Important in Technology?

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It is quite telling that every executive panelist on the “Professional Pathways in Supply Chain” panel at the Drucker Supply Chain Forum (Walt Disney Company, Source Intelligence, Intelligent Audit and LMA Consulting Group) had a significant focus on technology. Supply chain and technology go hand-in-hand. Thus, what should we be thinking about when it comes to technology? Although many technology topics arose, let’s focus in on three of the ones that pop to mind first: 1. Business intelligence– Every panelist agreed on the importance of business intelligence. In essence, how do you leverage data to see trends, make decisions, etc.? For example, Intelligent…
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Obsession with Your Customer

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One of our clients has a healthy obsession for the customer! It might drive some of his employees a little mad but it is effective. Adopting a bit of healthy obsession for your customers can go a long way! In this case, our client was particular with every customer-facing document, interaction, piece of information and the like. This owner would keep track of who ordered what throughout each day, kept a pulse on what was going on vs. prior years, like years and would ask his employees who interacted with customers for customer feedback and the pulse of customers multiple…
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The Power of BI (Business Intelligence)

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In today’s Amazon-impacted world, if you cannot make rapid yet effective decisions, you’ll be left in the dust. It is no longer acceptable to wait for IT to write a report in order to make a decision. Executives must have the “right” information at their fingertips to guide their companies to success. Does your company have this capability? I find that it is often called BI (business intelligence). Sometimes it is called dashboard reporting. Certainly those executives who have access to a dashboard with graphics and capabilities to slice and dice information in order to make decisions have an edge.…
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