Tag Archive: ceo

Are You Investing in Service?

By
Unanimously, since the recession, our clients have seen an increase in customer expectations. Excellent customer service has become expected. Instead, we must stand out from the crowd to keep the business. What must we do to maintain our preferential position in our customers’ eyes? A few questions to think about include the following: 1. Are you investing in customer service like you invest in people, systems and programs? How much do you put aside for this critical endeavor? 2. Who is responsible for customer service? Is it a Customer Service or Sales Manager? Why isn’t it a part of each person’s performance? Does the CEO consider himself/herself…
View Article




Leaders and “They”

By
80% of leaders are not living up to the task! We come across hundreds of leaders every year – at our clients, non-profit work and while connecting with former colleagues and key contacts. It is unimaginable how many weak leaders there are out there! If you have some of the stronger ones, HANG ON tight! The amount of wishy-washy leaders is simply mind-boggling. How can we get a grasp on this BIG problem rapidly? Start by taking a step back and think about “they”. When you catch yourself saying, “They won’t let me” or “They want xyz”, think about they.…
View Article




Congratulations to Kash Gokli – 2016 LMA Advocate

By
We are thrilled to announce that Kash Gokli, professor of manufacturing and engineering management, and the Director of Engineering Clinic in the Harvey Mudd College Department of Engineering, has been recognized with the 2016 LMA Advocate Award! We would not be successful if it wasn’t for the support and expertise of our LMA Advocates. These folks have gone over and beyond and contributed significantly to LMA Consulting’s success — and, more importantly the significant positive impact we’ve been able to make with our clients. Kash and I have partnered together over the last few years to create and host the Harvey Mudd…
View Article




Successful CEOs/Presidents & Leadership

By
Our APICS Inland Empire chapter went on a tour of Paulson Manufacturing, and it was simply excellent! It reminded me of how powerful the influence and impact of the CEO is on an organization. Roy Paulson, the President, not only spent considerable time with us talking about the market, his strategy, obstacles and technology but he also personally walked us around his facility. I will dedicate a future Profit through People article to some of Roy’s wisdom; however, one concept that permeated the day was the power of leadership. Roy talked about working in every job at his facility. He learned from all…
View Article




Lessons Learned from a Genius Businessman

By
My best friend’s dad was as close to a business genius as I’ve stood. He made his employers rich beyond their wildest dreams yet he was happy with this outcome as he enjoyed what he did and lived to 98 including many travels to exotic places — not the ones you might think of but ones he enjoyed. For example, he went to Nicaragua and had many wonderful stories to tell about crocodile farms and uzis. Somehow, he and his wife managed to trust people they probably shouldn’t have, travel to a country not recommended, even by people they met…
View Article




Strategy or Execution?

By
If you looked at the last day, week or month, how much of your time are you spending on execution vs. strategy? Is it a surprise? A disappointment? How does it align with your best skills?  Also if you think about your energy level – how are you feeling?  Does this relate to where you are spending your time? Are you excited about your area of focus? Should you adjust the amount of time you are spending on either? Don’t fall into the trap of thinking the answer relates to your position!  Although CEO’s are likely to spend more time on…
View Article