Tag Archive: Communication

The Ladies of Logistics (LOL) & the Power of Networking

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On Friday night, I went to the annual LOL (Ladies of Logistics) networking bash, thanks to Elizabeth Warren (we’re pictured below). She brought together many of Southern California’s most powerful women in logistics (and a few men too). It was a great opportunity to talk with industry people from the ports, procurement, rail, trucking, air, policy, distribution and the media. Talk about a powerful network! This event illustrated the power of networks. We could never achieve as much individually as we do by collaborating. And, we propel each other to success! Making s’mores doesn’t hurt either…. One tip to implement…
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A Systems Transformation

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A systems transformation doesn’t necessarily relate to the computer system. Instead, a systems transformation relates to how the people, processes, systems, metrics, costs and more all come together to deliver profitable growth – or not! And, as one of my potential clients put it – dictates whether we are blind or able to see where we are going. Can you “see” where you are going? We have received an increasing number of these types of calls lately. Perhaps it is because it is harder than it sounds to achieve a systems transformation. If a ‘system’ isn’t in place to provide…
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The Right Combination of Technical & Communication Skills ROCKS!

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I am the Chair of the APICS West Coast student case competition, and we just wrapped up our 2017 event. We had 104 students from around the world fly into San Diego to compete. It was a really impressive group of students! The competition is judged 50% on the technical score (the return on investment achieved after several rounds running a business simulation game) and 50% on the presentation to the Boards of Directors of the company. I have to say….some of the best presentations were those who didn’t perform as well on the ROI because they learned from it, took…
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How to Keep Your Team’s Morale Up During Change

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How to Keep Your Team’s Morale Up During Change Dramatic growth is commonplace. Companies are looking for opportunities to improve margins, accelerate cash flow and cut costs. Only those companies that change will endure. And only those teams that embrace change, and the leaders who engage people around change initiatives will thrive. The others will be left in the dust. In order to create this type of engagement, leaders must support team morale during change. But if you think about it, why should this be an issue, if the change is presented properly from the outset? Who wouldn’t be excited about positive…
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Cross-Functional Success

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Although working cross-functionally is a basic tenet in every organization we’ve ever seen, it remains elusive to many. Certainly the topic arises frequently no matter what product or service is offered as coordination is required to conduct business. For example, we are working with a company to prepare for go-live, and the most challenging aspect lately has been to get every functional area to work in concert with each other within the order fulfillment process. Unfortunately, it requires more than simple coordination, although that alone would be a start in many organizations. In our case, as errors arise (which is…
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The Value of Clear Communication

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In the last two days, several of my clients have experienced the havoc created with miscommunication or just the lack of crystal clear communication. And, this is to say nothing about the fact that 80%+ of potential clients talk about symptoms of this same issue. Why is it so hard? As a former VP of Operations and Supply Chain, I can attest to the fact that consistent, clear communication is actually much harder than it sounds like it should be! It boils down to a few simple facts: 1) Things change (and we all have our own perceptions). 2) The game of…
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Project Success Is All About the People

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In reviewing project successes and failures, it turns out that project success has little to do with the technical aspect of projects. Instead, it is all about the people. Within the last year, we’ve been called by clients struggling with issues ranging from poor delivery performance to sagging margins, while other clients want to ensure they are prepared for strong revenue growth. Every one of these clients required some sort of project to deliver the intended results – growth, profits, margins, cash flow, and efficiencies. Company sizes ranged from $7 million to $50 million to $250 million dollar facilities of…
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The Elements of Project Success: A Case Study

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After leading hundreds of projects and participating with hundreds more, I’ve looked for what created project success. In this case study of project success, we asked questions: What was in common among the projects? Did the project teams do something in particular? Were they a certain type of project? Did the project sponsor do something unique? Did it matter if they crossed departments, organizations or parts of the world? Certainly, there had to be common traits that seemed to lead to project success – what were they? The most common factors determining success – achieving project results on time, on…
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SIOP Success is a Straight Line to People

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As with everything in business success, SIOP (sales, inventory and operations planning) success is a straight line back to people. Thus, it is the reason I started my business with the “Profit through People” brand and continue with it as one of our service lines and for our newsletter. In the last 5 years, we have completed many SIOP projects and have found the keys to delivering rapid, bottom line results – exceptional customer service, significant growth, improved margins, accelerated cash flow and high morale. These keys to success are built into our proprietary process for SIOP, 4 EXCEL, which…
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The Power of In-Person Communication

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I am certainly a believer that much can be accomplished remotely. Actually I am doing more and more to help my clients remotely, and we are achieving substantial results — and significant returns on investment. However, that doesn’t replace in-person communication 100%. There is a time when communication is most effective in person. For starters, it is quite the challenge to develop a relationship upfront if you haven’t met your colleague. This is probably the most critical in-person communication. After you’ve met him/her and developed a relationship, a lot can be accomplished through various communication channels. For example, I went…
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