Tag Archive: communications

Implementing Change in 2018? Remember the 4 I’s©

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Are you planning to improve your business in 2018? Whether you are installing a new ERP system, optimizing your supply chain, or improving your business processes, you are implementing significant change. Change is never easy. It is always difficult to get people to accept and embrace a new way of doing things. To get that acceptance, you need to remember the 4 I’s©: Inform, Instruct, Invest, and Inspire. You will greatly increase your chances for success in 2018 if your plans include all these critical change management elements.
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My Late Aunt Marge & the Art of Conversation

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Last week, my Aunt Marge passed away, one month shy of her 96th birthday. My dad, brother and I went to surprise her for her 90th birthday. She was so very excited to see my dad. Aunt Marge had a gift for the art of conversation and could make mundane topics seem compelling. I remember visiting my aunt and uncle over the years, and my mom was typically deep in conversation with my aunt about all sorts of family members and whatever else was going on. Since I was the only girl, I could sit and participate with them sometimes…
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My ProVisors Ontario Group’s 5 Year Anniversary and Amazing Business Connections

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I am the Group Leader for the ProVisors (a top notch group of trusted advisors to business executives and owners) Ontario. Last week, we celebrated our 5 year anniversary – aren’t we a sharp-looking group! HUNDREDS of referrals and business connections later, we continue to be quite successful and have increased the value we provide to our collective clients. I know my clients have benefited. When I joined ProVisors as a member, I truly had no idea how I would provide introductions and facilitate connections to some of the members. Their professions just didn’t seem to arise much in my…
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Styx and the Power of Positivity and Enjoying Your Career

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Last week, I attended a Styx concert at the L.A. Fair – what a powerful event! The band has been around for 45 years and still enjoys singing together! It was totally apparent watching the concert. They really took the positive spin on their commentary and truly enjoyed singing their classics such as my favorite, “Come Sail Away”. Since I started on a quest to see some of the “greats” while they were still singing over the last few years, I have some performances to compare. Thus, it is obvious that although all of the classics sang their greatest hits,…
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The Manufacturing Forum and the Value of Relationships

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Business relationships are the key to success. Although we need to be technically competent, able to communicate our plans and ideas and write a decent email (not as common as you’d think!), we still will not get far in our career if we do not value relationships. Although this is obviously true for sales and marketing resources, it is JUST as true for every professional – from operations to finance resources. Last week, I spoke about the Amazon Effect on the Manufacturing Industry at the Rancho Cucamonga Chamber of Commerce’s Manufacturing Forum. It is always fun talking with a new group…
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Even The Best System Will Fail Without Talent

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As an ERP expert, it is quite clear to me that even the best systems will fail miserably if they don’t possess talent. Don’t even bother to select and implement an ERP system if you don’t have the “right” people on the bus. Start with executive support and continue on down through every position – everything is a team effort. Since we’ve worked with many clients on ERP projects, it is crystal clear what impact people will have on your business’s success. Throw out the notion that ERP is a technical topic! Instead, start thinking of it as a transformation…
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SIOP – How Collaboration & Judgment Can Achieve Wonders

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Earlier this week, I spoke to APICS Ventura County on the topic of SIOP (Sales, Inventory & Operations Planning). It was a great conversation because it was really interactive, with probing questions on not just the theory and concepts but how to “make it work.” Talking more about the secret recipe to achieving results. What became apparent during the discussion is that what we do truly boils down to much, much more than aligning demand with supply or any of the technical aspects of SIOP. Success results from collaboration and common sense with a dash of judgment thrown in at…
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Who Should You Follow? A Guide to Good Mentoring Relationships

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We recently took on one of our first consulting mentoring projects. Since our focus is on delivering growth and profitability for manufacturing and distribution companies, we work mainly with business-to-business. With that said, every consulting project involves some level of coaching – mentoring – to people working on those businesses to deliver results. And since we consider results to be the 80/20 of our business, we put a lot of attention on coaching the appropriate employees (from line supervision to the executive team) to achieve a desired outcome. So when a consulting mentorship opportunity arose with a mentee who was…
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Raising the Bar With Customer Service Through Internal Operations

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Could a simple solution of aligning Sales with Operations with Finance deliver the bottom line BIG win? Do your internal operations truly have a significant impact on your customer service levels? Yes, for every single client, they can have a dramatic effect! For example, we recently worked with a client that wanted to raise the bar when it came to customer service levels. Over time, product mix, distribution strategies and buffer capabilities changed which created a gap when compared to prior performance levels. The challenge was to improve customer service and the overall customer experience rapidly – and “make it…
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Getting Out of the Weeds to See the Forest

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Turning Everyday Interactions into Profitable Opportunities I’ve been working with several clients recently who are interested in “getting out of the weeds” so that they can “see the forest”. In a few cases, we’ve talked about strategy and reviewed key information about customers, demand, supply and financials. Although there were benefits to each piece (including being able to make decisions such as in-sourcing/outsourcing, equipment purchases, lease renegotiation, and hiring), it was no comparison to the value of being able to see the BIG PICTURE. Similar to driving to work every day and not remembering how you got there, we are…
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