Tag Archive: customer loyalty

World Logistics Center & the Sheer Relevance of Logistics

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There is no doubt logistics is relevant in the U.S. and the Inland Empire. During a presentation by the visionary behind the World Logistics Center in the Inland Empire, I heard several amazing statistics. One that stands out in my mind is the fact that the GDP of the 11 Western States would be the 3rd largest economy in the world behind the U.S. and China, largely due to the impact of international trade. Going hand-in-hand with the sheer relevance of logistics is the fact that we’d be hard pressed to find any product solely made in any specific country. For example,…
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The Million Dollar Project Manager

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In our experience working with manufacturers and distributors from small, family-owned businesses to medium-sized, private equity backed companies to global large, complex organizations, projects account for 80% of the improvement. There are projects to improve efficiencies, reduce inventory, grow sales, expand into new regions, consolidate operations and the list goes on. Thus, if we must rely on projects for business growth and profitability, should we think about our project managers as million-dollar project managers? Most likely the answer is yes. However, in our experience, project managers are not often treated with much respect. Oftentimes, they are seen as lower level…
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Daily People Priorities

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I often state that people are our #1 asset – more important than any multi-million-dollar machine, ERP system, bank loan or the like. How are we treating our #1 asset on a daily basis? Have you thought about this lately? One way to ensure people remain top of mind (instead of in last place after all urgent customer needs, Board requests, bank requirements, etc.) is to follow these people priorities: Check in with your people every day – find out what is going on and how they are doing. Ask for ideas – get their minds stirring. Ask them who…
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