Tag Archive: customer service levels

Are You Asking Good Questions?

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There is a shocking number of clients and colleagues that struggle, gather teams, run kaizen events and do all sorts of other activities (and throw good money after bad more frequently than anyone cares to admit) to improve operations (improve the customer experience/service levels at greater profit and margins levels) while missing the most obvious answer — asking good questions. We’ve found that asking good questions can be the “secret weapon”. Thus, we’ll ask questions about asking questions… 1. Before leaping to a standard toolkit such as “run a kaizen event,” have you asked common sense questions? Is common sense uncommon in…
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Project Success Is All About the People

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In reviewing project successes and failures, it turns out that project success has little to do with the technical aspect of projects. Instead, it is all about the people. Within the last year, we’ve been called by clients struggling with issues ranging from poor delivery performance to sagging margins, while other clients want to ensure they are prepared for strong revenue growth. Every one of these clients required some sort of project to deliver the intended results – growth, profits, margins, cash flow, and efficiencies. Company sizes ranged from $7 million to $50 million to $250 million dollar facilities of…
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