Tag Archive: delivery performance

Case Study In Increasing On Time Delivery Performance

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Situation: Our client struggled with low customer service levels since they cut back with inventory on the ‘wrong’ items during a time of tight cash flow. Of course to add fuel to the fire, the customer also wanted product to be delivered at least 20% earlier, ideally 50% earlier. If our client didn’t find a way to respond quickly, they would risk losing key customers. Path Forward: Upon looking at the order fulfillment flow, there were countless areas of opportunity. However, simultaneously working on these solutions would tax already-maxed out resources (who also were frustrated by angry customers) and accomplish…
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