Tag Archive: distribution

E-Commerce is No Longer an Option

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Are you offering e-commerce options for your customers? If not, you’ll be left in the dust! It is no longer an option for companies if success is an objective. E-commerce eliminates time and distance as barriers – who can afford not to offer customers a way to get “what they want when they want it”? Better yet, it is often at better margins to boot! For example, according to Modern Distribution Management’s 2013 State of E-commerce in Distribution, the number of distributors whose e-commerce revenue comprises 5-10% of total revenue has grown by 50% since last year. Substantial! E-commerce has…
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Watching Metrics Trends

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One of the keys to success for any business is to watch metrics trends. In my experience, if a client watches key trends, they tend to be more successful than most. If they don’t, they struggle. Fortunately and unfortunately, it is as simple as that. One of the first questions I ask when I work with a manufacturing or distribution client relates to metrics. Which do they track? Why? What does the trend look like? I often find clients who track all sorts of metrics; however, I rarely find clients who not only track trends but watch the trends. It seems…
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The Skills Gap: Putting the Spark Back in Manufacturing

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As I discussed in my Skills Gap research report, there is a significant disconnect between what companies need and what they have.  It is worrisome for our future if we cannot find a way to close this gap.  Of course, I have suggestions stemming from retention to hiring to training & development which I discussed in my recent Skills Gap article. However, what do we do about the fact that manufacturing and distribution careers don’t seem to attract top talent? Certainly, if you ask a college student about exciting and high-paying careers, most will talk about what’s reported on the news as…
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The Amazon Effect: Create a Customer Service Edge

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There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! Although we’ve emerged from the recession and are typically profitable, growth is still a challenge. As baby boomers retire, there is less consumption, and with less consumption, demand is stagnated. Not only is growth harder to come by but service expectations are elevated due to the Amazon effect. Mega-distributors like Amazon have had a significant effect – consumers certainly expect rapid delivery, Sunday deliveries etc. Even manufacturers and distributors are seeing…
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