Tag Archive: empowered teams

Do You Have Empowered Teams?

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Lately, there has been a common theme at seemingly unrelated events — the importance of employee engagement and empowerment. Just in the last several weeks, it has come up at the Drucker Supply Chain Forum, the Harvey Mudd executive panel event, and at the CEO Summit. Do you have empowered teams? Or do you just think you do? In thinking about empowered teams, we can ask a few pointed questions: Do you communicate the importance of employees acting in the best interest of the customer? Do your teams understand what they are able to do to satisfy a customer? If an employee makes a decision…
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