Tag Archive: empowerment

Do You Have Empowered Teams?

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Lately, there has been a common theme at seemingly unrelated events — the importance of employee engagement and empowerment. Just in the last several weeks, it has come up at the Drucker Supply Chain Forum, the Harvey Mudd executive panel event, and at the CEO Summit. Do you have empowered teams? Or do you just think you do? In thinking about empowered teams, we can ask a few pointed questions: Do you communicate the importance of employees acting in the best interest of the customer? Do your teams understand what they are able to do to satisfy a customer? If an employee makes a decision…
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Do You Really Support Empowerment?

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The 80/20 of business success stems directly from leadership. The best leaders can make even the worst-performing teams excel and, unfortunately, the weakest leaders can drag down even the best of teams. A few questions to ponder include:  Does your culture encourage empowerment? Regardless of what you say, do people believe they will be rewarded for empowering employees?  Do your managers jump to answer questions or give their employees a chance to shine?  Do you communicate empowerment but would get upset if your employee made an empowered decision that created a month-end shipping crisis?  Do your employees understand the guidelines…
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Keys to Delegation Success

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In today’s Amazon-impacted world, customers have higher expectations of rapid turnaround, 24/7 accessibility, and increased levels of service. These events have contributed to an information-overloaded society. Not only do we receive countless emails, texts, social media messages, marketing messages and the like, but we also are expected to be able to make sense of it all and execute projects successfully – on-time, on budget and on results. A tall order to be sure! Survival seems challenging enough, let alone thriving in these sorts of conditions. In taking a step back from the details, it becomes clear that we must employ…
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