Tag Archive: engaged employees

Big Customer Promises

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Last week, I met with my marketing team on several topics. One of the key areas, stemming from the strategy session with my international advisory board in Sydney is “what is my unique differentiation and value proposition”. I have always been passionate about providing exceptional service which ONLY can occur if you have empowered and engaged employees. Thus, we decided upon “I work with manufacturers and distributors (with deep expertise in aerospace, building products and food industries) to make and KEEP bold customer promises by empowering people with profit-driven strategies. From my point-of-view, the promises and profit have to go…
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Daily People Priorities

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I often state that people are our #1 asset – more important than any multi-million-dollar machine, ERP system, bank loan or the like. How are we treating our #1 asset on a daily basis? Have you thought about this lately? One way to ensure people remain top of mind (instead of in last place after all urgent customer needs, Board requests, bank requirements, etc.) is to follow these people priorities: Check in with your people every day – find out what is going on and how they are doing. Ask for ideas – get their minds stirring. Ask them who…
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How Tradition Can Be a Win for Company Culture

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Since Halloween recently passed, I’ve been thinking of the value of tradition with your people. Yesterday I went to a client that has an amazing people culture, and although the people were committed to the important session we were conducting, they all wanted to go to the Halloween pot luck at lunch. It was a fun and vast tradition – my client said that grazing started right away and lasted all day. Everyone looked forward to it, and it has become one of the few traditions that is meaningful in their culture. I have to say the food looked amazing!…
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Do You Have Engaged Employees?

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According to a 2013 Gallup poll, 70% of U.S. workers are not engaged.  What a startling statistic!  Through observation of clients, trade association members, and colleagues, I’d agree with that statistic. During my presentation at APICS 2014 on “Empowering and Engaging Employees”, we broke into small groups to discuss strategies for achieving these objectives.  A few of the top tips to keep in mind include: 1. Vision: Clarify the vision. Where are you and the company headed? Everyone wants to understand their destination. 2. Top Goals: Help your employees come up with 3 key goals for the next quarter. If…
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