Tag Archive: experience

It’s a Small World & the Customer Experience

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A few weeks ago, my brothers and nephew were in town and we did a whirlwind tour of Southern California hot spots.  We went to Universal Studios, Oceanside beach, a day-trip to San Diego for various food hot spots (a few favorites for the Arizona contingent) and to Disneyland/California Adventure.  While there, we went on my favorite ride: It’s a Small World.  What a great job they do at making the total customer experience! Disney does a fabulous job of creating a complete experience.  In the case of It’s a Small World, you’ll notice their use of color and sound.  Interestingly, if you…
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How You Learn More By Teaching

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If you want to learn, teach! Recently I taught a Certified Supply Chain Professional (CSCP) class for my APICS Inland Empire Chapter, and it reminded me of this fact.  In order to teach anything (whether in a classroom or one-on-one), you need to brush up on the subject matter and think about examples, case studies or metaphors you can use to explain the concepts.  TAs my consulting mentor always says, he learns more than the students when he teaches. Which topics should you become proficient in to enable success? What have you taught lately?   One tip to implement this…
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Harvey Mudd Student Projects & Innovations Related to Cancer

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Earlier this week I attended some clinic presentations at Harvey Mudd and the value of innovation hit home! The type of education and experiences you provide for your employees and team members will make a difference. Do you find a way to provide an experience?
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Case in Point – The Customer Experience

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Disney understands the customer experience, they go above and beyond to create the “total experience”. What are you doing for your customers?
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Disney’s Main Street Electrical Parade and Compelling Timeless Experiences

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Last week, my brothers and nephew were in town for a vacation around Southern CA. One of our stops was Disneyland, and my brother Brian purchased lunch tickets that enabled us to have good seats for Disney’s Main Street Electrical Parade. It has always been my favorite since my first trip to Disneyland on a family road trip from Chicago across country when I was quite young. See below…. how could it not be your favorite? Disney did a fabulous job of putting this together. They go the extra mile for the “little touches” that make the difference. In this…
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