Tag Archive: formulating a question

Are You Asking Good Questions?

By
There is a shocking number of clients and colleagues that struggle, gather teams, run kaizen events and do all sorts of other activities (and throw good money after bad more frequently than anyone cares to admit) to improve operations (improve the customer experience/service levels at greater profit and margins levels) while missing the most obvious answer — asking good questions. We’ve found that asking good questions can be the “secret weapon”. Thus, we’ll ask questions about asking questions… 1. Before leaping to a standard toolkit such as “run a kaizen event,” have you asked common sense questions? Is common sense uncommon in…
View Article