Tag Archive: Kaizen

Harvey Mudd Student Projects & Innovations Related to Cancer

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Earlier this week I attended some clinic presentations at Harvey Mudd and the value of innovation hit home! The type of education and experiences you provide for your employees and team members will make a difference. Do you find a way to provide an experience?
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Kaizens & the Importance of Metrics

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My colleague and I led a Kaizen workshop on metrics with a process manufacturing client. It is always interesting to brainstorm which which metrics are relevant.
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Repeat Customers Come Back for Service

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In today’s world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example pops to mind. I was driving on the 57 south (freeway in Los Angeles) in the fast lane on my way to a client to lead a Kaizen workshop, and my car broke down. For those of you who don’t know, I love my car – a maroon Chrysler Sebring convertible. I have 235,000 miles on it and am going for 300,000. It has a year-old refurbished engine, and I have planned to use it as long as possible as I…
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Lean: Uncommon Common Sense

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I have always been a process consultant, typically focusing on those processes which are the most relevant to making rapid improvement with the specific manufacturer or distributor I am partnering with.  Yet, I find that processes alone are useless as they have to be married up with the “right” people, the “right” systems and aligned with the strategy.  However, people rarely come to me to find the “right” process improvement initiatives for company success; instead, they ask about “quick fixes” and sometimes Kaizen or lean events. My answer is always, “Why?”  If the requestor thinks a lean event will deliver…
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