Tag Archive: loyalty

Are You Ready for a Surprise Inspection of Your Service?

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In almost every client, trade association and trusted advisor meeting I attend, service emerges as a hot topic. In today’s Amazon-impacted world, our expectations are high. Although we might not complain, good service is no longer sufficient. If you don’t meet and frequently exceed expectations, you will lose customers. There are countless options available and loyalty runs only so deep. Thus, it makes sense to put aside time to think over key questions with your team: Who is responsible for customer care in your organization? Are they able to impact service? How do you measure servicing success? And how does it align…
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Chicago Cubs – Playing the Long Game…

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108 years! I wasn’t too sure I’d see the Cubs win the World Series in my lifetime. After all, my dad missed out. We were both Cubs fans. While growing up, I watched almost every game with my friend Vonda. And I remember waiting for my dad to get home from work to go out and play catch in the yard. We even went to Wrigley Field for day games in the summer from time to time — such great memories! Certainly, being a Cubs fan requires a long-term view, loyalty and determination. Although we wouldn’t want to wait 108 years…
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