Tag Archive: management

Why Are Communications So Difficult?

By
In my almost 25-year career in manufacturing and distribution, I’ve yet to see a company with “perfect” communications. I’ve seen a few stars (unfortunately the 20% of the 80/20 equation, if that!), MANY poor communicators and several “so-so” communicators throughout the years. On the other hand, I’ve seen the significant bottom line impact communications can have on business performance. Why are communications so difficult? My assessment is that communication begins and ends with leadership and often isn’t an area of focus. Let’s take a manager, director or even CEO of a mid-market manufacturing company. How many do you know who are exceptional communicators? What does…
View Article




Synthesize for Results

By
In my recent speech to a project management special interest group in Silicon Valley, a few participants raised some intriguing questions about how to ensure your project is on track.  As it’s a timeless topic yet vital to success, it seemed appropriate to discuss a few key strategies to tracking project progress. There’s no doubt that those companies who successfully execute projects will be in a dramatically superior position to their competitors.  In today’s new normal business environment, there is no margin for error; you must deliver project results on time, on budget and with exceptional customer service.  So, what…
View Article




Production Scheduling

By
Production scheduling has been a part of my expertise since my post-college days at Coca-Cola Enterprises. It has been a part of every job I’ve held (whether directly or indirectly) and a part of almost every project I’ve consulted on since. Thus, I have a passion for this topic. I’ve always found production scheduling to be fun and exciting as you have the opportunity to optimize among competing priorities and variables (inventory levels/cash flow, service levels/sales, and costs/operational efficiencies) to find the best overall solution. The best production schedulers not only find the optimal answer but they also communicate effectively…
View Article




The Amazon Effect: Create a Customer Service Edge

By
There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! Although we’ve emerged from the recession and are typically profitable, growth is still a challenge. As baby boomers retire, there is less consumption, and with less consumption, demand is stagnated. Not only is growth harder to come by but service expectations are elevated due to the Amazon effect. Mega-distributors like Amazon have had a significant effect – consumers certainly expect rapid delivery, Sunday deliveries etc. Even manufacturers and distributors are seeing…
View Article