Tag Archive: meetings

The Importance of Being Top of Mind

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Last week, I led my Ontario ProVisors group meeting.  It is a top notch group of trusted advisors that I’m thrilled to lead – not only is it a great group of people (professional, smart and funny) but they also provide my clients with “just what they need when they need it”.  It is surprising (and exciting) how often a client will ask for a specific (oftentimes obscure) resource or question, and I can help him/her because I know the best person to answer his question or fill his need.  If you have a need, please feel free to contact…
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Are You Asking Good Questions?

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There is a shocking number of clients and colleagues that struggle, gather teams, run kaizen events and do all sorts of other activities (and throw good money after bad more frequently than anyone cares to admit) to improve operations (improve the customer experience/service levels at greater profit and margins levels) while missing the most obvious answer — asking good questions. We’ve found that asking good questions can be the “secret weapon”. Thus, we’ll ask questions about asking questions… 1. Before leaping to a standard toolkit such as “run a kaizen event,” have you asked common sense questions? Is common sense uncommon in…
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A Picture is Worth a 1000 Words

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After meeting with my international advisory board in the beginning of June in Sydney, I took the opportunity to tour Australia and New Zealand. One of our favorite spots was Milford Sound, New Zealand. It is undoubtedly one of the most majestic, beautiful places I’ve ever seen. Since it is impossible to do it justice, I’ve included one of the best pictures of a boat ride through the fjords. Can you imagine how I could have communicated this beauty through words alone? The same is true in business. One simple graph or hand drawing on a white board or flip chart…
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