Tag Archive: Mobility 21

Case in Point – The Customer Experience

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Disney understands the customer experience, they go above and beyond to create the “total experience”. What are you doing for your customers?
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What’s New & Hot in Transportation?

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What’s New & Hot in Transportation? I was a panelist at Mobility 21‘s (the Southern California Transportation Coalition) session, “Speed to Delivery: Goods Movement’s High-Tech Future”.  We had a fascinating discussion with a panel of experts from Walmart, Caltrans, the California Transportation Commission and Paul Granillo, Kome Ajise, Elizabeth Fretheim, Fran Inman.  One area with 100% agreement is that the Amazon Effect (inclusive of rapid deliveries, small shipments and easy returns) is the expectation. For example, according to Fran, e-commerce is rising, master plan business parks are growing, omni-channel is taking over, the need for flexibility is at an all-time…
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