Tag Archive: performance management

Executive Summaries on Enterprise Apps© Number 8: Improving ERP Utilization

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A client recently contacted us at the ACA Group because they were not getting the results they had hoped for when they implemented a new enterprise wide Enterprise Resource Planning system. How we helped them makes a good case study on how to improve ERP utilization that can be applied to any organization that is not getting the results they want from their systems or processes.
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Put Your Eagle Eye on What’s Key to Success-Leadership

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Leadership will make or break your business. Put your eagle eye on ensuring success in this arena and you’ll thrive. The two core tasks of a leader are 1) to set strategy, and 2) to execute the strategy – not seemingly complex or daunting. However, the excellent leaders stand out in the crowd by translating these two core activities into results. How?  There are four keys to an effective leader who drives not only profitability and cash flow through these two core tasks but also engages employees, customers and suppliers: 1) Clear vision. 2) Effective communication of the vision. 3) A focus on results. 4) Performance management…
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Empower Your People to Grow

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Businesses must capture opportunities rapidly to outpace their competition. Thus, it is even more important to be the best at identifying, prioritizing, and implementing opportunities which will deliver bottom line business results. The time to leapfrog your competition is now. Why is empowerment the key to success?  Empowered employees achieve substantial results which also tie directly to what’s required to succeed in the new normal: 1) Reduce costs & delays. 2) Deliver exceptional service. 3) Innovate in alignment with vision. Or, just think about the Ritz Carlton. Their employees are empowered and will make sure their customers are happy. If you’ve experienced the…
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Executive Summaries on Enterprise Apps© Number 6: Managing Differently After Implementing ERP

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What do you, yes you, the senior executives of the company do differently the day after your new ERP is up and running? The correct answer is everything, but we’ll focus on three specific items. Organizational Design Process Design Business Metrics
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Executive Summaries on Enterprise Apps© Number 7: How to measure the performance of your ERP System

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You went through all the effort and expense of implementing a new ERP system, so how is it working out? Do you have a way of measuring how well it’s being used? The best way to measure ERP performances is a dollarized measure of planned orders and exception messages that are not being worked.
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It Begins and Ends with People

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I constantly go back to what my HR mentor (Debra Daniels) used to say, “It begins and ends with people.” She was right! Earlier today, I went to lunch with 3 trusted advisors who work with the same types of clients as I do. One of them told us a story that reminded me of the critical importance of people. Long story short, he worked with a couple that ran a business. The husband believed in command and control type management – suppliers need to be squeezed, people are costs (not assets), etc. Eventually the wife filed for divorce, and…
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How to Revitalize Projects to Ensure Success

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As we approach Memorial Day weekend, it is imperative to revitalize our projects. After working with countless manufacturers and distributors to elevate business performance, I’ve found that projects are the lifeblood of most organizations as their success or failure impacts customers, profit/loss and or cash flow in almost every client. Thus, making sure there is significant emphasis on their success should be a top priority for success. Typically, my clients look like a ghost town during the holidays. Everyone is understandably distracted with family and friends. Those working do not feel pressure for rapid progress. Therefore, it is critical to…
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Grand Ole Opry & Why Tradition Still Matters

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I attended the Grand Ole Opry last night…..what an amazing Country Music tradition! I love that the Grand Ole Opry is actually a radio show.  Now, in addition to having the radio station featured on the stage, it also includes #Opry. Times evolve but radio still rules in Nashville! They get great sponsors for their radio show. And, it worked as I went to Cracker Barrel this morning solely because the radio advertisements compelled me to give it a go. Country stars from YEARS ago are popular at the Grand Ole Opry, and they sing along with the newest performers. Where else can…
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Pioneer of Supply Chain Employment

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I recently attended the Southern California Logistics & Supply Chain Summit hosted by the Center for Supply Chain & Logistics of the Drucker School of Management and the Inland Empire Economic Partnership. There were several interesting trends and innovations; however, the keynote speaker from Walgreens stood out in my mind. If you are unwilling to try something new and fail, you will be a miserable failure at innovation. You must be willing to “go BIG or go home”. Randy Lewis, the former Senior Vice President at Walgreens, launched a division-wide disability hiring initiative based on the principle of “same jobs, same performance,…
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Customer Service Starts with Employees

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Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees? I never have! From my view, it is not possible for longer than a short-term time frame. On the other hand, if you empower and engage your employees, you’ll find that customer service follows. It is no accident that the Ritz Carlton provides exceptional service. They know it starts with their employees. If you have a problem at the Ritz, whoever is helping you (from a baggage handler to a maid) will make sure you walk away satisfied – without asking for approval.…
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