Tag Archive: performance

Who Gets the Talent?

By
The Talent War In today’s era of growth, talent is in short supply.  Clients are finding that they do not have the talent required to support profitable growth, and so they are searching.  They are in a tough spot because stealing talent away from current employers has proven quite the challenge. Employers are offering incentives to stay put.  The bottom line – there is a war on talent. Who gets the talent? Qualified Talent While recently assisting a client to find top notch, technical talent through traditional on-line sources, we can definitely say it is an exercise in frustration.  Although they…
View Article




Big Grocery Chains Ramping Up Pressure on Food Suppliers

By
According to the Wall Street Journal the grocery industry is waking up to the importance of on time delivery and customer service as they compete with on-time retailers. Are you paying close attention and finding ways to get ahead?
View Article




Are You Investing in Service?

By
Unanimously, since the recession, our clients have seen an increase in customer expectations. Excellent customer service has become expected. Instead, we must stand out from the crowd to keep the business. What must we do to maintain our preferential position in our customers’ eyes? A few questions to think about include the following: 1. Are you investing in customer service like you invest in people, systems and programs? How much do you put aside for this critical endeavor? 2. Who is responsible for customer service? Is it a Customer Service or Sales Manager? Why isn’t it a part of each person’s performance? Does the CEO consider himself/herself…
View Article




Leadership – Making You Feel Important

By
Of course we talk about leadership more than anything else as it is #1 to business success. Thus, we are always looking for strategies and tips for success. One of our clients clearly prioritizes us — it is clear we are one of her top priorities. How often do you feel that way? We happened to work with her in more than one company, and it was clear that her team appreciated her leadership style. People quite opposite in personality (who probably wouldn’t agree upon much) seemed to enjoy working with her. Of course, no one is perfect (including her)…
View Article




Collaborate and Thrive

By
 I’m seeing that only those clients who collaborate thrive.  More and more, customers are demanding dramatically improved service and shorter lead times.  Mega distributors like Amazon are elevating expectations.  A few of the key areas to focus on for collaboration include: 1. Pick up the phone – some of the largest successes I’ve seen result from simple yet critical conversations. It can be as simple as calling a customer to discuss current business and to stay in touch. 2. Win-win – remember to look for win-win opportunities in your conversations / meetings with your customers. Two heads are typically better than one…
View Article