Tag Archive: quality issue prevention

The Importance of What is NOT Happening

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Quality must be an assumption. The problem with assumptions such as service and quality is that people lose focus because there is little conversation about the topics when “all is well”. People are typically not rewarded for things that don’t happen. For example, if there is a crisis, people are rewarded for resolving the crisis and working long hours to work through the situation; however, if they avoid the crisis altogether, it might go unnoticed. Worse, they might get push back on working on the topic at all because it hasn’t proven to be an issue! As leaders, we must appreciate…
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Quality Tips for Manufacturers

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Quality has seemingly fallen out of favor in terms of the number of articles and attention in industry circles; however, it remains a bedrock principle for customer service and profitability (and has arisen frequently in the negative aspect re: product quality from China manufacturers, etc.), so I thought I’d resurrect the topic and provide a few Quality Tips: 1. Focus on the customer – quality should exclusively relate to what the customer sees as quality (and what is valued by the customer in the expectation of pricing). It doesn’t matter what Manufacturing or anyone else thinks; the customer’s perception matters.…
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