Tag Archive: team

Do You Live By Values Daily?

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We decided to participate in Executive Forums (an executive peer group) and Global Growth Cycle (a global consulting peer group) in order to stay up-to-date on what our clients need (sometimes even before they know they ‘need’ it).  After all, understanding what is successful as well as investing in our continual learning are important factors in long-term success. At a recent meetings of both groups, the importance of values arose.  Do you have values? And, more importantly, do you LIVE by values or are they just pasted on your wall (and ignored)? Because we felt it was important for LMA Consulting…
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Are You Ready for a Surprise Inspection of Your Service?

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In almost every client, trade association and trusted advisor meeting I attend, service emerges as a hot topic. In today’s Amazon-impacted world, our expectations are high. Although we might not complain, good service is no longer sufficient. If you don’t meet and frequently exceed expectations, you will lose customers. There are countless options available and loyalty runs only so deep. Thus, it makes sense to put aside time to think over key questions with your team: Who is responsible for customer care in your organization? Are they able to impact service? How do you measure servicing success? And how does it align…
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How Effective Is Your Cross-Functional Collaboration?

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Cross-functional collaboration can make or break success. No matter how well a particular department or team performs, it is largely useless if done in isolation. Just like a car won’t go if you press the accelerator and the engine isn’t connected properly, a company won’t achieve results if the units and people aren’t connected properly. Here are a few questions to ponder: On a cross-functional project with two department teams, can one team/department be viewed as successful if the other one isn’t? Do your teams attempt to talk in the other team’s preferred style or in their own? Do the…
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Top Tips to Ensure Execution Success

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Executive commitment – start with executive commitment. Otherwise, you might as well hang up your hat, as it is really unlikely to succeed. Provide a compelling case to senior leaders on why your particular initiative should be pursued. Put your energy here before anything else! Choose your initiative leader carefully – since leaders make or break success, it is important to choose carefully. Find a leader who is willing to go the extra mile to keep executives up-to-speed, and one who will share success and accept blame. A good leader will create success; whereas a so-so leader can kill even…
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