Tag Archive: trade association

Are You Ready for a Surprise Inspection of Your Service?

In almost every client, trade association and trusted advisor meeting I attend, service emerges as a hot topic. In today’s Amazon-impacted world, our expectations are high. Although we might not complain, good service is no longer sufficient. If you don’t meet and frequently exceed expectations, you will lose customers. There are countless options available and loyalty runs only so deep. Thus, it makes sense to put aside time to think over key questions with your team: Who is responsible forĀ customer careĀ in your organization? Are they able to impact service? How do you measure servicing success? And how does it align…
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